Edesur Movil v1.0.19

Edesur Movil v1.0.19 Edesur Movil for Android makes paying utility bills simple. Manage contracts, check balances, pay with cards, receive PDF receipts, automate recurring payments, and locate nearby payment points.

Edesur Movil v1.0.19

Edesur Movil is a practical app designed to help you manage your utility payments and services with ease. It changes the way customers interact with their provider by making it simple to access services and complete transactions—without extra limitations—so your overall experience is smoother and faster.

With this app, you can pay your bills right away using an online system that supports the main credit card brands. You can also use an Express Payment option for quicker settlement: just enter your ID or your Contract Identification Number (NIC) to view the outstanding balance and pay partially or in full.

After the payment is completed, your receipt is delivered by email and can also be provided as a .pdf file, so you always have a record of the transaction.

You can also check your balances directly in the app to see the current status of each contract and the amount due. This is especially useful if you manage multiple contracts, since it helps you stay up to date and pay on time.

If service is interrupted, the app offers priority customer support with an Interactive Voice Response (IVR) system. The IVR can inform you about the status of your circuit and provide an estimated time for restoration—so you get answers quickly. If you need further help, you can also connect with representatives through the priority access option.

Setting up recurring payments is streamlined as well. The app guides you through registration, and a service representative will contact you promptly to finalize your setup. Once confirmed, future payments can be automated for a more convenient experience.

For in-person needs, the app includes a geolocation feature that helps you find nearby payment and service points. It also shows opening hours and relevant transaction details, making it easier to plan your visit and save time.

To start, simply download the app, then register using your Contract Identification Number (NIC) along with your personal information. With Edesur Movil, managing your utility services becomes reliable, quick, and straightforward.

Features

Convenient Payment Options

• Pay your bills online with all major credit card brands, quickly and without complications.

Quick and Easy Transactions

• Pay third parties instantly without having to register them inside your account.

Priority Access to Call Center

• Get help from the Call Center with priority service for faster and more efficient support.

Recurring Payments Platform

• Connect your service to the Recurring Payments channel for easier bill payments.

Payment Point Geolocation

• Use geolocation to locate the nearest payment points to your current location.

Highlights

Pay Bills Online

• Select Express Payment.
• Enter your ID or NIC (contract identification number) to display the pending balance.
• Choose to pay partially or in full using the credit card of your choice.
• When the payment is finished, the app generates a receipt containing all transaction details and sends it to you via email or as a .pdf.

Consult Balances

• Check balances to see the status of each registered contract (useful when you have more than one).
• Know exactly how much you need to pay.

Call Center Services

• Use this option whenever you need to contact a representative.
• The IVR system will respond automatically so you can instantly learn the status of your circuit and, if it is not energized, the estimated time for restoration (access option 2).
• You can also talk to representatives with priority.

Recurring Payments

• Register through the Recurring Payments service channel.
• Complete the available form, and you’ll be contacted immediately to finish the process.
• The registration is completed with final approval by one of the representatives.

Geolocation of Offices and Payment Points

• View all EDESUR payment and service points.
• See service hours and the types of transactions you can perform.
• Helps you plan your visit as a customer and make the most of your time.

Tips for Users

• Set up Recurring Payments: Link your service to the Recurring Payments platform to automate bill payments and avoid missing deadlines.
• Save Receipts Electronically: Receive receipts via email or download them as a .pdf instead of keeping paper copies.
• Use Express Payment: Enter your ID or NIC, check the pending balance, and select the payment amount for a quick settlement.

Final Words

Edesur Movil transforms the customer experience by offering a simple self-service platform. With this app, you can pay your bills quickly using any major credit card, and manage your utility services with greater ease and reliability.